Contact Support
For questions, technical issues, feature requests, or feedback, please reach out to our support team:
Email Support
We typically respond within 24-48 hours during business days (Monday-Friday, 9 AM - 5 PM PST).
What to Include in Your Support Request
To help us assist you more quickly, please include the following information:
- Device Information: Your device model (e.g., iPhone 14 Pro, iPad Air) and iOS/iPadOS version
- App Version: The version of BuildLedger you're using (found in the App Store or Settings)
- Description of Issue: A clear description of what you expected to happen versus what actually happened
- Steps to Reproduce: If reporting a bug, the steps you took that led to the issue
- Screenshots: Visual evidence of the issue, if applicable
- Error Messages: Any error messages or codes you've encountered
Frequently Asked Questions
How do I get started with BuildLedger?
When you first open BuildLedger, you'll be guided through creating your first project. Enter your contract total, set up allowances, and start tracking selections. The app includes helpful tips and tooltips throughout to guide you.
Is my data backed up?
Yes! BuildLedger uses iCloud (CloudKit) to automatically sync and back up all your project data. Your data is securely stored in your iCloud account and synced across all your devices signed in with the same Apple ID.
Can I use BuildLedger on multiple devices?
Absolutely! BuildLedger uses iCloud to seamlessly sync your projects across all your iOS and iPadOS devices. Simply sign in with the same Apple ID on each device, and your projects will automatically sync.
How does iCloud sync work?
BuildLedger uses Apple's CloudKit framework to sync your data securely through iCloud. When you create or update a project, changes automatically sync to all your devices signed in with the same Apple ID.
How do I export my project data?
Go to your project settings and select "Export Data." You can export in various formats including CSV, PDF, or Excel. Exported files can be shared via email, saved to Files, or shared to other apps.
What happens if I delete the app?
If you delete BuildLedger from one device, your data remains safely in iCloud and on your other devices. When you reinstall and sign in with the same Apple ID, your projects will sync back automatically.
How do I add photos and documents?
You can attach photos and documents to any item in BuildLedger. When viewing a selection, allowance, or change order, tap the attachment icon. You can take photos directly or select existing files.
Can I track multiple projects?
Yes! BuildLedger supports multiple projects. Each project maintains its own budget, allowances, selections, and change orders. Switch between projects using the project selector in the app.
How do I track change orders?
Navigate to the Change Orders section and tap "Add Change Order." Enter the description, estimated cost, and details. Change orders are automatically reflected in your budget projections.
What's the difference between allowances and selections?
Allowances are budgeted amounts set aside for specific categories in your contract. Selections are the actual products or services you choose. BuildLedger helps you compare allowance amounts against actual selection costs.
Is BuildLedger available for Android?
Currently, BuildLedger is only available for iOS and iPadOS devices. We're focused on providing the best possible experience on Apple devices first.
How do I report a bug or suggest a feature?
Email us at support@717apps.com with details about the bug or your feature suggestion. For bugs, include device information, app version, steps to reproduce, and screenshots if possible.
What iOS versions are supported?
BuildLedger requires iOS 15.0 or later, or iPadOS 15.0 or later. We recommend using the latest version for the best experience and security.
Can I share my project with my spouse?
If your spouse has access to a device signed in with your Apple ID, they can view and edit your projects through iCloud sync. You can also export reports and PDFs to share via email.
Troubleshooting
App Crashes or Freezes
- Force quit the app and restart it
- Restart your device
- Update to the latest version of BuildLedger from the App Store
- Update to the latest version of iOS/iPadOS
- If the issue persists, contact support with details about when the crash occurs
Data Not Syncing
- Verify you're signed in to iCloud with the same Apple ID on all devices
- Ensure iCloud Drive is enabled (Settings > [Your Name] > iCloud)
- Check your internet connection — sync requires an active connection
- Pull down to refresh or restart the app to trigger a sync
- Check available iCloud storage (Settings > [Your Name] > iCloud)
Performance Issues
- Close other apps to free up device memory
- Restart your device
- Check available storage space (Settings > General > iPhone Storage)
- Update to the latest app version for performance improvements
Additional Resources
App Store
Visit our App Store page to read reviews, see screenshots, and check for updates.
Privacy Policy
Review our Privacy Policy to understand how we handle your data.
Response Times
We aim to respond to all support requests within 24-48 hours during business days (Monday-Friday, 9 AM - 5 PM Pacific Time). For urgent issues, please mark your email as "Urgent" and we'll prioritize your request.